Email support
Send your question with any helpful details such as page URL, time, screenshots, and the account email involved.
kinwyse@subtleconsulting.co.za
Support
Contact Kinwyse support
Get help with your account, family tree, records, or privacy settings.
Common support topics
- Account sign-in and recovery help.
- Family tree editing and relationship mapping questions.
- Uploading and organizing memories, photos, and source documents.
- Understanding privacy controls and access permissions.
Before you contact us
These quick checks resolve many common issues before a support ticket is needed.
- Confirm you are signed in to the correct account.
- Refresh the page after making major updates to your tree.
- Check your internet connection if uploads are interrupted.
- Review Privacy and Terms for usage and data handling expectations.
Support quality standards
Response target
Initial replies are typically sent within 1 to 2 business days.
Escalation path
Complex account and data issues are escalated internally with email status updates.